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2.2 KiB

Errors

Missing SDK Configuration

Check if you set Client Key, Client ID, Data URL, Position URL, Data Service Name, and Position Service Name

Invalid SDK Configuration

Check if Client Key, Client ID, Data URL, Position URL, Data Service Name, and Position Service Name values match the values provided by our Customer Success Team

OS not supported

Check if the software version on your device is Android 6.0 or later

minimum os supported is 23

Signal Lost

Disconnected from server

Sensors Initial Error

One or more of your device's sensors is failing to communicate Error while registering and starting sensors (Accelerometer, Magnetometer, Gyro, Orientation, Barometer, Pedometer)

Loading Data Error

Error while loading data (Venues, Floors, Edges and Settings)

Default Venue Not Found

Error while preparing outdoor data

Default Floor Not Found

Error while preparing outdoor data

SDK Response Interface is null value

Check if you implemented the PenNavUIDelegate interface

SDK Configuration is null value

you have to setup the configuration

more about configuration

SDK Configuration Error

Wrong data provided by configuration

may one of the data is null or empty string

Bluetooth Permissions Not Granted

Ensure that Bluetooth access has been granted

Bluetooth Turned Off

Check if Bluetooth is turned on

Location Turned Off

Check if Location is turned on